A provider is a healthcare professional who provides healthcare services to patients.
Examples include: doctor, physician's assistant, nurse, dentist, etc.
An object that pairs a provider with a practice location to surface the availability of that provider at a specific location.
- One provider can be associated with multiple provider locations.
- A location can also be a placeholder for virtual visits.
National Provider Identifier (NPI) is a HIPAA Administrative Simplification Standard.
It is a unique identification number for covered healthcare providers.
Describes the purpose of the appointment.
Each specialty and provider has a default visit reason.
- It determines appointment duration and calculates availability when a specific visit reason is not selected.
- A visit reason is required for retrieving availability.
A branch of medical practice that a patient can choose when booking an appointment.
Examples include: dentist, dermatologist, psychiatrist.
An established entity that provides a set of related services and may consist of multiple providers.
A unique identifier used by 3rd-party developers for internal record-keeping only.
Zocdoc does not utilize this identifier.
A company or entity that provides insurance coverage through specific insurance plans.
A specific offering from an insurance carrier detailing:
- Specific costs
- Areas of coverage
- In-network providers
An application made by the developer that faces public users and is distributed via a browser or mobile app.
A back-end server created by the developer to support their client application.
The process in which applications obtain an access token from a backend server (also known as Machine-to-Machine authentication).
Developers building a patient booking experience where users can search for providers, view availability, and book appointments using a Zocdoc account.
A professional who performs appointments under the supervision of a bookable provider.
pending_booking: The appointment request has been received but not yet confirmed.confirmed: The appointment is confirmed.booking_failed: The appointment failed to book.cancelled: The appointment is cancelled.no_show: The patient did not appear for a confirmed appointment.pending_reschedule: A reschedule request has been received but not yet confirmed.rescheduled: The appointment is rescheduled.reschedule_failed: The appointment failed to reschedule.
Zocdoc’s telemedicine platform enabling virtual appointments via video conferencing and other digital tools.
in_person: Appointment takes place in person.zocdoc_video_service: Virtual appointment on Zocdoc’s Video Service.third_party_video_service: Virtual appointment hosted by the provider.
Patient-facing URL for appointments using Zocdoc Video Service.
- This link must be provided to the patient to join the appointment.
- For third-party video platforms, the provider will send the link.
Note: Appointment confirmation should be expected within 24 hours.
Zocdoc’s best assessment of whether a patient has previously received care from a provider.
Determined based on:
- Patient self-identification during booking
- Presence of prior appointments with the provider on Zocdoc
Set of Zocdoc visit reasons that can be scheduled for a given time slot.
- Does not override an excluded visit reason.
Set of Zocdoc visit reasons that cannot be scheduled for a given time slot.
- Takes precedence over any allowed visit reason.