A provider is a healthcare professional who provides healthcare services to patients.
Examples include: doctor, physician's assistant, nurse, dentist, etc.
An object that pairs a provider with a practice location to surface the availability of that provider at a specific location.
- One provider can be associated with multiple provider locations.
- A location can also be a placeholder for virtual visits.
National Provider Identifier (NPI) is a HIPAA Administrative Simplification Standard.
It is a unique identification number for covered healthcare providers.
Describes the purpose of the appointment. visit_reason_ids are a standard format from ZocDoc. If you are testing in the production environment, you can request reference data maps of specialties, visit reasons, and insurance plans (mapped to their respective Zocdoc IDs) by contacting partner-devsupport@zocdoc.com.
Each specialty and provider has a default visit reason.
- It determines appointment duration and calculates availability when a specific visit reason is not selected.
- A visit reason is required for retrieving availability.
A branch of medical practice that a patient can choose when booking an appointment.
Examples include: dentist, dermatologist, psychiatrist.
An established entity that provides a set of related services and may consist of multiple providers.
A unique identifier used by 3rd-party developers for internal record-keeping only.
Zocdoc does not utilize this identifier.
A company or entity that provides insurance coverage through specific insurance plans.
A specific offering from an insurance carrier detailing:
- Specific costs
- Areas of coverage
- In-network providers
An application made by the developer that faces public users and is distributed via a browser or mobile app.
A back-end server created by the developer to support their client application.
The process in which applications obtain an access token from a backend server (also known as Machine-to-Machine authentication).
Developers building a patient booking experience where users can search for providers, view availability, and book appointments using a Zocdoc account.
A professional who performs appointments under the supervision of a bookable provider.
pending_booking: The appointment request has been received but not yet confirmed.confirmed: The appointment is confirmed.booking_failed: The appointment failed to book.cancelled: The appointment is cancelled.no_show: The patient did not appear for a confirmed appointment.pending_reschedule: A reschedule request has been received but not yet confirmed.rescheduled: The appointment is rescheduled.reschedule_failed: The appointment failed to reschedule.
Zocdoc’s telemedicine platform enabling virtual appointments via video conferencing and other digital tools.
in_person: Appointment takes place in person.zocdoc_video_service: Virtual appointment on Zocdoc’s Video Service.third_party_video_service: Virtual appointment hosted by the provider.
Patient-facing URL for appointments using Zocdoc Video Service.
- This link must be provided to the patient to join the appointment.
- For third-party video platforms, the provider will send the link.
Note: Appointment confirmation should be expected within 24 hours.
Zocdoc’s best assessment of whether a patient has previously received care from a provider.
Determined based on:
- Patient self-identification during booking
- Presence of prior appointments with the provider on Zocdoc
Set of Zocdoc visit reasons that can be scheduled for a given time slot.
- Does not override an excluded visit reason.
Set of Zocdoc visit reasons that cannot be scheduled for a given time slot.
- Takes precedence over any allowed visit reason.